Returns Policy

If you have placed an order with Pixel Games, you may return the goods for a full refund without a reason, minus delivery charges. The goods must be in the same condition that you received them and you have 30 days after receiving the order to return your items. Sending the items back is done at your own expense.

To process a return, please contact us and let us know of your intent to return the goods, and send them back to the following address:

Pixel Games
100 Breckside Park,
L6 4ES

Please note: Items that are not in their original condition, damaged or missing parts, will not be refunded.

Once we have received your return, we will inspect the items and notify you within 7 days if the refund has been approved or rejected, any refunds will be returned back to your original payment method within 7 days of returns approval.

Still waiting for your refund?

If you are still waiting for a refund, keep checking your bank account.

Contact your credit card company, it an take longer to process payments.

Contact your bank account, sometimes processing times can take a while.

If you still haven’t received your refund after checking the above steps, get back in touch with us at: [email protected]